Didn’t work out? That’s okay! We are more than happy to process an exchange or store credit within 14 days of delivery. Here’s how:
- Returns or exchanges are accepted on goods within 14 days from the date you received the item. Client must contact our Customer Service Department before sending the parcel back also we expect the client to fill up the Exchange Form and place inside the parcel. Items received or requests to return or exchange items outside of this period will NOT be accepted. We suggest all items are tried on as soon as they are received to ensure you are able to return items within this time-frame.
- All garments returned must be in their original condition, unworn and unwashed, without makeup or deodorant marks and with the original packaging and tags intact.
- The returned items must NOT be swimwear and jewelry.
- Liquido Active is unable to process any exchange or return on items that were not bought from our online store.
- Refunds are only issued in the unlikely case the you receive a faulty item.
- SALE and Promotional items are FINAL sale. No exchanges, returns or refunds.
- We do not refund initial shipping charges for goods returned, except for faulty items. Items we exchange will be resent at our own cost. Your own return postage costs are not refundable.
- Liquido Active is not responsible for the loss of garments being returned. We recommend using a trackable and insured delivery method.
- We must have the exchanged item in our warehouse before your new item is sent
- Liquido Active DOES NOT issue refunds under any of these circumstances: Change of mind, Wrong size ordered, Decided you did not like the purchase and Sale items. Under any of the circumstances stated we will gladly offer an exchange or credit towards a future purchase.
- Refunds will only be issued on the original credit card used for the purchase or via PayPal (fees may incur). Once your refund has been issued, funds will show up on your bank statement within approximately 3-4 business days.
To Send a Return:
- Fill out the return form located HERE
Important Shipping Notes
- Free Shipping only applies General and Teacher sales
- Free Shipping only applies to orders between $100 and $650
- Free Shipping is only valid for orders Australia wide
- Our delivery time starts from the moment an order is completed and includes a 24 hour period where your items will be dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 72 hours for shipments to be dispatched.
- Any orders received after 2pm will only be processed on the following business day.
- Liquido Active does not process orders over the weekends or on Public Holidays.
- Extremely large orders may be subject to additional shipping charge.
- Please note that Liquido Active is not responsible for packages which are lost or damaged during shipment, or for locating lost or stolen packages once they have been delivered. This applies to both domestic and international orders.
- If you would like to purchase additional services, such as signature confirmation or insurance, please include a note with your order and we will contact you via email to confirm availability & price.
- Additionally, Liquido Active is not responsible for replacing packages sent to erroneous or outdated addresses, as entered by the customer, so please be sure to double check your shipping address before placing your order.
- We currently do not ship to the United Arab Emirates, Netherlands, Belgium and the American Continent.
Please be aware that orders to countries outside Australia may be subjected to import duties or tax, which are applied when your package reaches your country. Your order is shipped on a Delivery Duty Unpaid basis. We are unable to estimate the amount of duties and taxes your package will incur as this charges are imposed directly by your local customs. Payment of this is necessary to release your order from your customs. Items returned due to Unpaid Delivery Duty, Liquido Active will not provide refund for shipping expenses from Australia to the destination country and from the destination country back to Australia.
Shipping Method: International Orders
- Registered Post - Tracking not available, confirmation of delivery only. Estimated delivery time from 5 to 20 business days, depending on destination.
- Pack & Track - Tracking standard service. Estimated delivery time from 5 to 20 business days, depending on destination.
- Express Post Courier - Tracking express service. Estimated delivery time up to 5 business days, depending on destination.
- DHL Express: Tracking express service. Estimated delivery time to 4 business days, depending on destination.